TERMS & CONDITIONS
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.
Periods of let normally start from 4 p.m. on Saturdays and expire at 10 a.m. on the last Saturday of the period let. Short breaks are possible by arrangement; this may be difficult during peak times although we will try to assist you whenever possible.
(Please notify the office if you intend to arrive after 7pm).
Confirming your reservation
A reservation is regarded as binding only when:
(a) confirmed to the proprietors by email, phone or in writing.
(b) the required deposit of 25% per week per chalet is paid.
(c) written or email acknowledgement thereof is dispatched by the proprietors.
Booking your Holiday
To book a property, use the online secure booking facility or alternatively we will hold provisional booking for up to seven days until we receive your payment for deposit. You may also book by phone 0044(0)7734833988 or if no reply from this number 0044 (0)1360660008
The initial payment is 25% of the total hire charge and may be paid by cheque (payable to Craigs Lodges Ltd), cash, credit card Mastercard, Visa, Solo Maestro and Delta. Debit cards have no surcharge.
To assist visitors from overseas we will also accept Swift payment (international bank transfer). Any bank charges incurred will be payable by the hirer. Please phone 0044 (0)7734833988 or email for details.
Payment for your holiday
The balance of the rental price must be paid in full to the proprietors six weeks before arrival.
The Lessor may treat the booking as cancelled if the balance of the hire charge is not sent by this date.
Alterations and Cancellations
Where you wish to alter your booking (ie. lodge or dates or holiday duration) we will do our best to accommodate your request. If we cannot meet your altered requirements and you wish to cancel your holiday then the following terms apply
Cancellation more than 56 days prior to arrival, we refund 75% of the total holiday cost. Cancellation between 28 & 55 days prior to arrival, we refund 50% of the total holiday cost. Cancellation less than 28 days prior to arrival, full charge applies
Alterations and Cancellations by us: It is highly unlikely that the chosen property would not be available but this could happen if, for example, there was a serious technical problem, fire or some other unforeseen calamity. In such a case our liability is limited to the provision of another property of similar or higher category or if these are not available a full refund of the rental.
IMPORTANT NOTE: Refunds do not apply to circumstances beyond our control. We can cancel your holiday arrangement in the following circumstances: war, threat of war, riots, civil strikes or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport closures, bad weather conditions and similar events beyond our control.
We strongly recommend you invest in holiday cancellation insurance to cover these events.
Good Housekeeping Charge
One or two lodges have not been left in a good condition by previous hirers. This unfortunately means we now reserve the right to levy an additional charge of up to £100 should your lodge be left in an untidy condition.
Clients are asked to leave their accommodation and its contents clean and tidy when vacating. Turn round times of the lodges are quite short on Saturdays and lodges left in poor condition make the task very much more difficult. Over and above dirt, other items such as fat left in pots and pans or unknown breakages are very time-consuming to fix. All damages or breakages of the fittings, utensils, crockery or cutlery should be reported to Solly on 07734 833988 and will have to be charged for.
Each property is furnished and equipped to cater for the stated permitted occupancy and includes pots and pans, crockery, cutlery, iron and ironing board.
All properties are supplied with pillows, (two per person) duvets and bed linen. Towels are not included in the price, but may be hired from us at £5 per set.
Cots may be hired at £15 per week.
Dogs are by prior arrangement only, and must not be allowed on furniture or in bedrooms, must not be left unattended, and must be kept under strict control. Guests must clean up after their dogs (poop scoops are available at the reception)
A charge of £20 per pet will be incurred.
Smoking is not allowed in any part of the lodges. We have provided safe sand receptacles outside for all our guests. Please do not leave cigarette butts lying on the ground beside the lodge, they look unsightly and we are concerned about the fire risk they present.
We have a laundry room on site for your convenience
We have one lodge modified for ambulant disabled. Please let us know well in advance if this is the lodge you would prefer.
Our rubbish collection is not the most advanced system but we do have one large communal bin.
The bottles can be separated and taken to Sainsbury’s or Tesco’s’s supermarkets, in the centre of Linlithgow, where they have bottle bins.
1.The hired premises shall be used solely for holiday purposes.
2.No excessive noise is permitted between 11pm and 8am
3.The hirer shall not sublet the hired premises or any part thereof.
4.The number of people occupying the hired premises shall not exceed the number stated,
5.The hirer binds and obliges himself to vacate the hired premises without demand at the termination of the period of hire no later than 10AM.
6.The hirer binds and obliges himself to pay to the lessor in respect of any loss or damage beyond fair wear and tear.
7.The hirer shall undertake to leave the hired premises secure if left unoccupied during the let.
8.The hirer shall allow the lessor or his employees entry to the premises for all reasonable purposes.
9.The hirer shall undertake to prevent any member of his party from causing any nuisance or disturbance to other residents.
10.The hirer undertakes to relieve the lessor from any liability for damage or injury however caused by any member of his party.
11.The lessor, his agents or employees, accept no responsibility for loss, injury or damage to any member of the hirers party or their property, howsoever caused, arising in any manner out of the let of the premises.
12.The hirer shall leave the premises in a clean and tidy condition.
13.The speed limit on site is 5mph.
14. We will not be responsible for the loss or damage to personal property of guests occupying the accommodation. Vehicles, their accessories and contents are left at your own risk. Postage & Packaging will be charged for return of belongings left behind at Craigs Lodges.
15. Units cannot be rented to persons under eighteen, but group bookings involving young people may be considered by special arrangement.
16. Rent Act – The booking agreement confers a right to occupy the accommodation for the period agreed for holiday purposes only. The terms of the rent act are excluded.
It is important to all of us at Craigs Lodges that holidaymakers enjoy their holiday and every effort has been made to ensure this. However, in the unlikely event of dissatisfaction with the property or any subsequent problem, the holidaymaker should immediately contact us, so that the opportunity to rectify the problem is given.
Responsibility – The signatory to the booking form accepts liability for the behaviour of all party members and for ensuring that conditions of hire are adhered to, for loss or damage to the accommodation and the contents.